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Frihost's miraculous escape

I sometimes wonder whether people realize what a narrow escape Frihost had had at end of March when we had been down for a few days. I still feel lucky that we had survived it. The Burstnet/Diginet must be one of the worst, if not the worst disasters in a large datacenter move in the United States since the beginning of history. It's almost a month after it has happened and there are still people looking for servers that are either lost or left behind in Scranton Philadelphia. Or it would now appear that some of the equipment that were always thought to have been in Scranton, were stored in other centres in Philadelphia. Checking through the thread at Webhostingtalk it is pretty amazing how a tiny server like ours among all of those mega corporations with their multiple servers could have survived the chaotic move from Scranton to North Carolina. We were down for only two days compared with much longer in average for other large corporations. Just imagine if Bondings would have had to take time off work in Belgium to jet off to Philadelphia to look for a missing Server with our Forum on it. Quite inspiring to me that we survived it at all. Our ticket is obviously not up yet.

The Webhosting Talk thread about the move is a great lesson in how to never get complacent with an organization one thinks one knows. To always keep back-ups, and if it is serious data, at least have two sets of back-ups in different data centres.

6 blog comments below

i thought it was dns issue. there was a tweet from bonding about dns issue.
badai on Tue Apr 22, 2014 5:32 am
No, if you read the right Tweet it said the following:

The #Frihost/FFS server is down due to an unannounced move to a different datacenter, the end date unknown. My apologies for the downtime.

Source: Date: 31 March 2014
deanhills on Tue Apr 22, 2014 5:37 am
wow, this burtsnet/diginet move was crazy, I never even heard of it.
I've read a few posts on that forum but I can understand their frustration.
anyway, IMO a good production environment should always have a backup server at a different datacenter or at least a backup solution.
Marcuzzo on Tue Apr 22, 2014 10:42 am
What a mess! How Frihost servers managed to moved and running again among all that confusion is amazing.
I think Bondings would have shut down Frihost permanently rather than flying to the US to locate a couple of servers. Restart somewhere else maybe.
standready on Tue Apr 22, 2014 10:28 pm
Exactly my thinking too Stand. Bondings was very much at the throttles then, had put his ticket in just at the right time (also lucky), was watching the situation carefully, but can't imagine he'd have been able to do more than that if the server had got lost.

We're also lucky in that things seem to be settling down from a quality of service point of view, so maybe Bondings won't need to relocate somewhere else. I just hope this new place Diginet (which is really just a repackaged debt rescued version of the old BurstNET) has received enough of a cash infusion from its new owner so it can survive the upheaval and cost of the move.
deanhills on Wed Apr 23, 2014 9:19 am
Working at a company that has it's own datacenter I can only say that when stuff needs to be moved, people will lose their minds.

sometimes there's a patch for a server that I needed to apply and this patch requires a reboot. the BS I have to take from the customer for just asking if I can reboot the machine in our weekly downtime window is crazy. these customers make money off of these servers so I can definitely understand them.
Marcuzzo on Wed Apr 23, 2014 9:52 am

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