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Longest internet outage you ever experienced ?




Since Friday morning my internet connection provided by Vodafone is broken. That means: no phone, no internet @ home, since 5 days now. Luckily I have a Samsung Galaxy S5 Mini with LTE and hotspot capability and Vodafone gave me free 50 GByte data volume when I called them on Friday to address the problem.

Nevertheless, what duration of an internet outage can be tolerated ? I have read articles in the meantime saying that an outage of 3 working days needs to be tolerated, but anything beyond qualifies you for asking for compensation or might give you the right to cancel your contract in advance; typical contracts here in Germany last 2 years and can be cancelled three month before they end.

So, what is the longest internet outage you ever experienced at home and what did you do about this ?



2 blog comments below

Probably a day. My contract said three days maximum, although I can't remember that happening, except once in the beginning due to technical technician issues - I had been upgraded supposedly to fibre, it went down almost immediately after installation, and then when a skilled technician finally turned up, he discovered I was still on ADSL - the technicians hadn't connected me up with the fibre lines yet. The contract probably will cover the length of duration - however all contracts probably follow more or less the same wording.
deanhills on Wed Mar 29, 2017 10:07 pm
Only once for about 10 hours due to upgrade/repairs. Like no no internet or VOIP.
I am also lucky that I don't lose power often which kills internet service as well.
standready on Thu Mar 30, 2017 3:53 pm



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