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Long Week, Long Day

It has been quite the week. Even though it was only a four day work week it still felt pretty long. Mynx and I are at odds since she goes off like an alarm at 5am or 6am and finally at 7am. I've been locking her out of the bedroom so she can't run around or jump on me or chew on various electronic plugs, like the charger for my phone or the plug for my heating pad. I seem to sleep through most of the night with no difficulties but then I hear her meowing and sometimes it has been around 5am and other times it’s at 6am. I usually throw myself out the door, curse at her and then throw food in her bowl and stagger back to bed. Then she goes off again around 7am and I just give up and wake up and start my day.

Yesterday was an especially long day with the one guy who works on the Help Desk was taken off for some special project. My supervisor isn't too happy about that since she said that wasn't supposed to happen until after the term had ended. The other guy who works the Help Desk was at another campus and on Thursday’s my supervisor is done at noon because she comes back in for a short Sunday shift. My normal Thursday shift is 1pm – 9pm but this time I was asked to come in for 11am – 9pm. I was kind of hoping that I could sleep in (not likely) and then play some Skyrim but I kind of felt like I wasn't really being asked if I wanted to come in early.

The morning started off well enough with my cat alarm going off at 7:15am. I got paid that day but I also logged onto my email to see bills for my internet and another for my phone. Rent is also due and I have my student loans coming out at the end of the month. It’s not really as bad as it sounds since I still have a significant amount left afterwards for food, animal care, and I could still get myself a toaster oven (when one goes on sale) and a computer desk. After I paid those bills online I got myself some cereal and I even had a coffee. When I was getting ready to leave I noticed I hadn't seen Mynx in a while and I realized that she was probably stuck in my closet, even though I had checked to make sure she wasn't there when I closed it. Sure enough she was there and as a result of that minor delay and the fact my bus was early I missed my ride. I ended up waiting for the next bus to come along and I got to work just as my shift started.

When I got to the Help Desk I worked away with my Supervisor until she left at 12:30pm. She’d left me with the task of imaging two computers for a woman and updating the office program to 2010 from 2003. I was on my own from 12:30pm until the end of my shift at 9pm. It was consistently busy but I wasn't swamped. I would move from helping someone over the phone, to helping someone who walked up to the desk. When there was a lull I would catch up on some tickets that had been sent into our IT queue. Then It was back to the phones and the walk ups.

Since it’s that time of year when everyone has essays and assignments due they are printing things off like crazy so some students are complaining that they can’t print or that the printers are eating their money. A couple students wanted to know if they could print off their laptops and I explained how to do that and one of them was okay to figure it out on their own, the other I had to send off to install Mozilla (since the installation of the print client and the drivers for the printers hates just about every other browser) and he said “I’ll go and do this, then I’ll be back for you.” I thought that was the strangest thing I’d heard from any student, but sure enough he was back to get the printers installed. Then he came back to borrow a stapler.

Nearing 5:30pm I received a call from one of our student advisors at the other campus and apparently none of the students could log into the print release stations to print their assignments. When I looked at the Papercut dashboard I saw a lot of unusual errors cropping up but aside from unplugging the release stations and plugging them back in there wasn't a lot I could do. I was hoping the problem was isolated at that campus but I’m not that lucky. Student at the main campus started saying they couldn't log into the release station. They would tap their card and the screen would sit there for about a minute and then blank out the field. The student would even try typing in their username and password but the same thing would happen.

I noticed odd things when I was testing something. I could tap my staff card and I would be logged in. Then I could tap a student card and they would be logged in but when I tapped the student card a second time it wouldn't log them in. I called my supervisor to let her know what was going on and what I should do and she referred me to the security emergency line. I called them and told them what was going on and that I needed them to contact whoever was on call and they said “well normally we contact the IT department”. I AM THE IT DEPARTMENT! Well they eventually figured it out and one of the system admins called me and asked me what was going on. I told him as much as I could and he said he’d take a crack at it.

Sometime later he called back to let me know he had reset the service and triggered a reboot of all release stations. Well, that sort of fixed the issue. I mean, the students at the other campus still couldn’t print and about half the students at the campus I was at couldn’t print. I had a student come up who couldn’t log in and when I walked over there was a girl logging into the station, releasing her job and it printed out a minute later. We were baffled and I knew I was going to be in for a bumpy ride with the remaining students on campus. I gathered a few student numbers and kept the system admin up to date. He came up to the desk and he said he did a full reboot of the server but he wasn’t convinced the issue had been resolved because of the lack of students trying to print on campus. I was given a big thanks for my efforts to document and keep track of the issue so that brought me up a bit.

After my shift was over I headed home. I made sure the cat had food for last night and the following morning and I made sure the pigs had food and water. I packed up a few things and caught a bus out to my friend’s parent’s house. I had some of the left over roast beef and baked potato and some raw carrots. It was probably only 11:30pm but I looked like I was about to pass out. I was awake long enough to finish a tea and finish a puzzle (it was an easy one). With no cat alarm to wake me up I slept through until about 11:30am. It was a good, solid sleep with a few bizarre dreams but nothing completely out of the ordinary.

Now I don’t know what to do because everything is closed so it’s not like I can go grocery shopping and take advantage of some of the great deals out there. I’ll figure something out. I’m sure there’s a movie or two out there that I can watch.

1 blog comments below

Well, at least you don't have worry about waking up if the power is out with your cat alarm handy. laugh
Good job of keeping up with errors at work.
standready on Sat Mar 30, 2013 12:23 am

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