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Hard disk failure for Server 4

Unfortunately I have some very bad news for everyone on Server 4.

I just got notified by the datacenter that the hard disk on Server 4 failed completely (stopped spinning). Normally we have backups for all servers, but in this case I was in the process of changing the backup system to a different place and in the mean time there were no off-server backups. So unless a miracle happens, I have to assume that all the accounts data is lost. I really hope most of you made backups of all important data stored on it.

I'm terribly sorry, I don't know what to say. It's my fault that the backups weren't fixed yet, of course I didn't anticipate in the hard disk failing completely in the mean time.

I'll update when I have more information. Normally the procedure will be to have a new OS on a new hard drive and I'll then recreate the accounts on it.

Edit, this only affects Server 4 accounts, it is the people who got a * subdomain.

91 blog comments below

Ah... I'm glad I did back up all the data recently.
inuyasha on Sat Jan 08, 2011 1:34 pm
@inuyasha, I hope this is the case for most people on Server 4.
Bondings on Sat Jan 08, 2011 1:45 pm
Shit, this is very bad, I don't have back up to the most of the files.
rocking on Sat Jan 08, 2011 2:00 pm
That Sucks...!! Sad
I'm quitting this frihost....!!

How careless you guys are....!! I've gone off with all my four websites... Sad
ankur209 on Sat Jan 08, 2011 2:24 pm
@bonding I don't have any backup for my sites...I've been working on those live sites for a year...Got so many clients...

What will i do man ?? Is there any chance to get all my data and websites as they were ???

tell me please... Sad
ankur209 on Sat Jan 08, 2011 2:28 pm
how much time, it will be going to take to again make our blog online?
and if we have not have the backup of our data, then can it be restored or not?
Abhishukla on Sat Jan 08, 2011 2:31 pm
@ankur209, it looks like restoring accounts with the original data will not be possible. The only thing I'll be able to do is to create new/empty accounts once the OS is restored and the server setup. Sorry.

@Abhishukla, I'll be recreating all accounts (without previous data unfortunately). At the moment I can't give a time when this can be done considering I first have to wait for the datacenter techs to reload the OS and install DirectAdmin. Only then I can start to setup the server and recreate accounts. Considering it's weekend I have no idea how long it will take to reload the OS and put a new hard disk drive in.
Bondings on Sat Jan 08, 2011 2:42 pm
@bonding that means all our efforts and faith on frihost have gone...!!

I think this can occur in future there is nothing any point of getting back to frihost and creating new subdomains... Sad

Quit Sad
ankur2010 on Sat Jan 08, 2011 2:46 pm
@ankur2010, you are totally right that this shouldn't have happened. Normally we have server backups but due to problems with it they needed to be changed. Unfortunately I haven't done it yet (which is entirely my fault). The other 2 servers should have working backups normally. By the way this even happens to paid hosts so you really need to backup your websites yourself too whatever host you choose.

That the hard disk drive completely failed without any warnings (at least not in time for me to act) is a lot of bad luck, though. Normally it's not that bad if a hard drive crashes.
Bondings on Sat Jan 08, 2011 2:58 pm
@ankur209 and @ankur2010: It's not the fault of Frihost that you lost all your data. The harddisk has just broken down. Those things just happen... Just like your computer can break down on a day: all your data is lost and there is nothing you can do about it.

The thing is that people tend to think that things can't break down and that they don't have to make back-ups. Let this rather be a learning experience that you DO have to make back-ups even when there is nothing that could possibly go wrong. Because in just a second, everything could be gone.

There is no reason why you shouldn't stay with Frihost, this even happens at paid hostings. And the large companies will be much less cooperative than little ones as they do not care about your data. Frihost does. Smile

adri on Sat Jan 08, 2011 2:58 pm
@ankur2010 It is not intentionally done, although there seems negligence of the management. I don't think they will let this happen again in the future. You wont find better host than frihost anyway. I once signed up to another free host which claimed to provide 200 GB bandwidth and other services. But when i accidently sent 10 emails, all my data and sites are gone..... So, the problem may be more frequent in other hosts. Anyway, hope that the frihost team wont let this happen again

And, do you guys code your website directly in your server or what? I use easyphp to code my site at home. So most of the website files would be safe even if the server crashes. Anyway, unfortunately the database data cant be recovered if you haven't recovered them...

@ankur209 What are your websites? If you own a blog, maybe you can get the contents (not images but text) from the cached pages of Google or any other search engines. I don't know if it helps...
fladry on Sat Jan 08, 2011 3:08 pm
Please be patient i know bondings can will continue to recover all your files maybe a miracle! btw and hope there is other way to recover this issue. it is really important back up our on data.
airh3ad on Sat Jan 08, 2011 3:40 pm
@Bonding: I was also hosting my blog on frihost. I have the SQL database backup which I had did 2 days back, but I dont have the backup of my all post and images, plugins.

Can you please tell me is it possible to recover, my post and image files?
Abhishukla on Sat Jan 08, 2011 4:03 pm
@Abhishukla arent the posts stored in the database?
fladry on Sat Jan 08, 2011 4:11 pm
@Abhishukla, if you have a recent backup of the database, that's usually the most important thing, it should normally contain all your posts. About the images I'm not sure, it depends on the software you use. Plugins will need to be installed again.

@airh3ad, they told me that the disk is not spinning anymore. I don't think there is much that can be done now to get the data from it.

Still no update from the datacenter about the server, though. Good news is that the server seems to be responding to ping requests, so I guess it might not take that long.
Bondings on Sat Jan 08, 2011 5:03 pm
What a tragedy! hey bondings you have an estimated time to get back up?
Navigator on Sat Jan 08, 2011 5:38 pm
@Navigator, I hope pretty soon. The problem is that it's a weekend so they aren't fully staffed at the moment. The good thing is that the server seems to be online again. I'll respond when I have more information.
Bondings on Sat Jan 08, 2011 5:48 pm
Still nothing from the datacenter. I hope it will be for this evening or otherwise tomorrow.
Bondings on Sat Jan 08, 2011 8:56 pm
I was foolish, i never made a backup for anything. Very foolish. I never thought this would happen to me, really i didn't. I know it isnt bondings fault, im still sad. I had my website for over a year, i had clients looking at my website for feedback. Now? I guess its time to start over. bondings - please let us know if a miracle happens and you can get our files back.

Good luck to everyone else. May the website building continue.
shadowozera on Sat Jan 08, 2011 9:25 pm
@shadowozera and others, please note that sometimes you can get (a part) of your content back from the google cache. Just search for "site:<yoursite>" and click on the cache link of each item.
Bondings on Sat Jan 08, 2011 9:48 pm
That's awful...
Don't give up on Frihost yet though. In the 5 years I've been here, this has only happened twice.

(While a commercial host I was using did it once in less than a year. Simply disappeared, along with all my data and all the money I had paid in advance.)

...That does remind me though, time to make a backup!
ocalhoun on Sat Jan 08, 2011 10:23 pm
Shoot, I had so much on all my domains.. well these things do happen and it's not anyone's fault really. I know for sure that it'll be a pain to install everything back though, for all of us. I'm not leaving Frihost either, there can't be any better free host out there.
Dementei on Sat Jan 08, 2011 11:26 pm
I just got the server back. More information to follow.
Bondings on Sun Jan 09, 2011 12:01 am
Hope things turn out well Smile
Flakky on Sun Jan 09, 2011 12:09 am
I'll be recreating the accounts now. To compensate at least a bit for the problems the disk space limit has been changed to 750MB and the bandwidth limit to 15GB (both 50% more than the previous limits, the disk space is 3 times what is mentioned on the home page).

Normally most important stuff on the server should be working by now. More advanced stuff like python will take some longer to setup again.
Bondings on Sun Jan 09, 2011 1:49 am
Bondings don't worry - I've a pretty good idea how you're feeling right now. If we've lost data it's our fault too and after all you provide for free what we have to pay for elsewhere and they get problems too. Wish I had the skills to be of assistance.
jeffryjon on Sun Jan 09, 2011 2:25 am
Normally most accounts should have been recreated again. I'm off to sleep now.

I however didn't recreate accounts that would have been removed due to inactivity, those will have to reapply for a new account (it doesn't really matter considering the contents are gone anyway).

By the way, it seems that the datacenter has upgraded the cpu to dual-core and added a second hard drive. Not the best hardware, but at least better than it used to be.
Bondings on Sun Jan 09, 2011 2:41 am
frihost is always stable,so i didn't backup website data.God bless you recover all data!
mengshi200 on Sun Jan 09, 2011 3:05 am
Frihost forever! Smile
Dementei on Sun Jan 09, 2011 3:12 am
Great news!
Navigator on Sun Jan 09, 2011 3:15 am
Its nice to know the server is back again.... Very Happy
fladry on Sun Jan 09, 2011 4:29 am
@bonding thanks to recreate and activate our accounts.

after the hard disk failure i was think that frihost is also scam like other freehosting providers; and i have withdraw my plan to participate in your competition but you proved me wrong.

Thanks you very much.

And I really very sorry for that i have made a wrong thinking about frihost.
rjraaz on Sun Jan 09, 2011 7:29 am
@mengshi200, sorry but recovering the data isn't possible sorry.
Bondings on Sun Jan 09, 2011 11:26 am
@bonding @everyone I was huffed a lil bit yesterday...but i have my data with me...not updated one but what it was at the d way 750 MB n bandwidth increased...Wow..

Frihost I'm lovin it.. Razz
ankur209 on Sun Jan 09, 2011 11:31 am
lol my website gone:D
mukesh on Sun Jan 09, 2011 11:53 am
the server is back but not work!!!
turizmanimasyonu on Sun Jan 09, 2011 12:06 pm
cant connect control panel? why?
turizmanimasyonu on Sun Jan 09, 2011 12:08 pm
For the people who aren't able to connect to the control panel, please use (or any version ending in 2222, you can find it on your Account page). The url ending in config isn't working at the moment.
Bondings on Sun Jan 09, 2011 12:14 pm
I fixed the issue with the /config not working, it's working again (it actually redirects to the 2222 version).
Bondings on Sun Jan 09, 2011 12:29 pm
its work again ty so much Bondings.
turizmanimasyonu on Sun Jan 09, 2011 2:05 pm
thank you Bondings
i have question! i change my domain name but its work one day later? if its posible can you please update it now?
animasyonokulu on Sun Jan 09, 2011 2:15 pm
@animasyonokulu, the domain in your DA account works fine for me. Maybe restart your browser and check again?
Bondings on Sun Jan 09, 2011 2:20 pm
It's time to think about automatic daily central backup for all servers in frihost.
k_s_baskar on Sun Jan 09, 2011 2:35 pm
@Bondings good job tanks a lot
animasyonokulu on Sun Jan 09, 2011 2:39 pm
@k_s_baskar, normally we have that, albeit not always daily (it takes quite some time/resources). The problem was that the backup was full (server 2/3 is backup up there also) so I was going to backup the server somewhere else (on server 2/3), which I hadn't done yet (it takes a lot of time to setup and test, especially for a server with a lot of used accounts; now it's a lot easier/quicker ). I'm currently busy with configuring the backup so this won't happen again.
Bondings on Sun Jan 09, 2011 2:52 pm

Thank you for all your effort to workout the solutions to solve for the diskfailure etc ...
It seems the server is running again (be it a bit slow now).
I restored my most important stuff and it seems to be running OK except for the webmail (UebiMiau) stuff.
It gives me this error when I try to login:

Warning: session_start() [function.session-start]: open(/tmp/sess_f8e8eb27bc4057742261859d583d58d0, O_RDWR) failed: Permission denied (13) in /var/www/html/webmail/inc/inc.php on line 21

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /var/www/html/webmail/inc/inc.php:21) in /var/www/html/webmail/inc/inc.php on line 21
ERROR (2): Cannot modify header information - headers already sent by (output started at /var/www/html/webmail/inc/inc.php:21) (/var/www/html/webmail/inc/inc.php:181)
Warning: Unknown: open(/tmp/sess_f8e8eb27bc4057742261859d583d58d0, O_RDWR) failed: Permission denied (13) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct () in Unknown on line 0

Squirrelmail and atmail is working OK, roundcube does not work neither (logging failure)
PGe-tips on Sun Jan 09, 2011 6:37 pm
hi bodings

When I try to enter my site

Welcome to the home of
To change this page, upload your website into the public_html directory
wipe out again

What to do
kemal44 on Sun Jan 09, 2011 8:56 pm
@kemal kardeş server göçmüş yeniden kurdular ama eski tüm bilgiler silindi şimdi senin yedeginde varsa sana gelen mail olması lazım yeni host bilgileri tekrar yükleyecen herkez madur.
animasyonokulu on Mon Jan 10, 2011 1:20 am
Just read this and it is very unfortunate, but a quick tip for those of you who lost public data: go to google and search for your site (site:yoururl) and pull up the caches for any pages that were cached (the links usually have a cache link next to them; you can also use cache:pageurl to see if the page is cached. The cache is stored on Google's servers, so some of your content might still be salvageable, but do it as soon as possible so that your pages don't get deindexed because then it might just be gone for good.

edit: nvm, Bondings already explained it
MYP415 on Mon Jan 10, 2011 1:46 am
Bondings : Thank you for your fast action. That reminds me, I haven't taken a backup of my site in Server 2 for ages!
saratdear on Mon Jan 10, 2011 5:24 am
animasyonokulu nickli kardeş şimdi benim sitenin yedekleri yok değilmi onlarda?
kemal44 on Mon Jan 10, 2011 10:24 am
This is good news thanks for the hardwork bondings.
airh3ad on Mon Jan 10, 2011 11:35 am
Why was it not using a RAID array? A large number of servers these days have them standard, and they're not overly expensive
Hogwarts on Mon Jan 10, 2011 1:01 pm
@kemal44 ellerinde yedek yok:S sendekiyle tekrardan kurmalısın. yada google cache kayıtları var. websiteni google arat geçmiş görünümünü izle de ve oradan yedegi al derim ben sana.

ingilizce konuya vakıf olamayanlara yardım edebilirim.
animasyonokulu on Mon Jan 10, 2011 2:48 pm
I was foolish, i never made a backup for anything. Very foolish. I never thought this would happen to me, really i didn't. I know it isnt bondings fault, im still sad. I had my website for over a year, i had clients looking at my website for feedback. Now? I guess its time to start over. bondings - please let us know if a miracle happens and you can get our files back.

Good luck to everyone else. May the website building continue.
exmool on Mon Jan 10, 2011 3:51 pm
All I lost was old, useless class work, thank god. Hopefully, the other servers aren't that old/bad, because that would suck for some of the other users. Thank god I don't have my business website up and running yet!
LittleBlackKitten on Mon Jan 10, 2011 8:30 pm
for real i would say that its quite careless to have such issues but i guess as they so "no one is perfect".pls invest in auto backup procedures to avoid such an incident re-occuring
jwilliams on Tue Jan 11, 2011 7:21 am
Sorry to all that lost their websites during this unfortunate accident. Every thing seems to happen at the worst possible time. I think we all can learn from this and take some responsibility in maintaining our own backups.
I always keep backups. One day at my job, a hard drive failed in the main server. Tape backup ate the restore tape. My project which was time sensitive was gone - 6 months of work. Fortunately, I had kept backup diskettes of the project. These backups were more for personal reference but saved the project.
standready on Wed Jan 12, 2011 2:39 am
Well, that's seemed ok for me because i didn't have much important files also in my account. thanks atleast it came back!
michaelagustin on Wed Jan 12, 2011 5:44 am
For those on different servers, use this to be a reminder to keep a backup of all your stuff.

I make all edits on my computer so I would only lose the forum information since the last backup but there have been times where my computer HD will crash and will not boot so while Bondings admits to not having the second backup that would have prevented this, you should always make sure you have your own backup as well just as you would back up anything on a Flash drive.

If you have a very popular forum it would be recommended to make weekly backups that you keep on your computer.
Ghost900 on Wed Jan 12, 2011 8:00 am
Thanks Bondings and anyone who is working on it. It works like a charm! Very Happy
lovescience on Wed Jan 12, 2011 9:09 am
Awww No ! Hopefully its back up soon, What do we do in the meantime ??
Super-Maniac on Wed Jan 12, 2011 9:40 am
i feel sorry for everyone that lost their data on server 4. I hope you all can get your sites back up and have better luck next time.
ericwall on Wed Jan 12, 2011 6:36 pm
So glad we just moved to dedicated server and didnt lost anything.

My old database can be restored correct on the new server.
Meaning we would had to start all over and lost all customers from database.
robinio_1965 on Wed Jan 12, 2011 11:07 pm
Greate News Gann... GoodJOB
hazmiee on Thu Jan 13, 2011 4:01 pm
damn... what you want to do now?
alifax89 on Fri Jan 14, 2011 1:57 am
Ohh , great
bfradio on Fri Jan 14, 2011 2:28 am
Good Job, even though we have to start at the beginning...
michaelagustin on Fri Jan 14, 2011 11:46 am
It is very bad, I had no backup
Crying or Very sad Crying or Very sad
ralf on Fri Jan 14, 2011 3:53 pm
uhh man ik
KILLINGBOSS on Mon Jan 17, 2011 2:16 pm
I have no idea why some of these guys yell at Admin. Yeah a mistake. But shit happens. Why people don't take their own backups ? In this kind of a problem sometimes even paid hosts can't do anything.

After all its free hosting. I think anyone who want a better hosting should find a good paid hosting services.

It's a terrible thing but I hope the lesson has learned. It doesn't matter you use free hosting or paid hosting always take your own backups.

I have 3 VPS and around 5 paid shared hosting accounts including 2 Godaddy accounts and few Free Hosting accounts including frihost. I take backups of each of these accounts.

01. backup after each post in blogs. there is a cool WP plugin which do this.
02. Backup forums every 24hours
03. FTP backups onces a month
dude_xyx on Mon Jan 17, 2011 6:22 pm
Huh..Now it's ok. That's good Smile
mikic on Wed Jan 19, 2011 2:03 am
thats good
comsciencelabs on Thu Jan 20, 2011 12:46 pm
I absolutely cannot understand why people are crapping themselves over this. I even noticed one guy who said that he's taking all four of his websites elsewhere. Well, I dare him to find another free host with this level of service and support... and one who makes backups. I used to be with another Frihost before I came here 4 years ago. Their server crashed, so they just packed up and completely discontinued service.

A hard disk failure isn't Bondings' fault. I really, truly doubt that he went down to the data center and broke the hard drive just to eff with people, because that, my friends, is what we call insanity.

We should let this be a lesson for us all. Back your stuff up. I have over a terabyte of data on my home computer that's not backed up, that I've been putting off backing up for weeks, and this was my wakeup call.
polly-gone on Fri Jan 21, 2011 12:38 am
Its really shame on on ankur209 & ankur2010 to comment like "I am quitting"..."I am taking my website off" and all.. Always try to think of the positive sides..

Think what all Frihost has done for you.. You are speaking about your four websites. Just think how you set up these websites online..?? It is through Frihost right..?? Then why are you blaming Frihost & Bondings for your falult of not taking a backup of your files..??

Can I ask you one thing.. If you fail in an exam while at your college will you quit the college soon or still continue and write your supplementary exam..?? Now tell me the answer for this and continue thinking of quitting Frihost which is the best free webhost services I have ever seen with a great support team and service..
nivinjoy on Sat Jan 22, 2011 5:43 am
@all above Stop Commenting you fool people...I've told in above comments that i was a bit angry and thats why i made that 'quit' comment...Can u blind suckers see that above comments..?? Twisted Evil

You people are simply dumbo...!!
ankur209 on Sat Jan 22, 2011 11:25 am
dont comment jsut becasue you need posts this is a usefull topic, dont abuse it
carlbill on Sat Jan 22, 2011 5:01 pm
i had all my files saved to my local computer luckilly, but the database is gone, which seriously sucks. I cant believe web-host servers are still running without raid, but then this is free hosting so i guess you get what you pay for...

i personally wont be re-upping my site, and if i had known about the lack of raid/back-ups i would never have joined.

i dont mean to have a go at Bondings, although it may come across that way, but extra hard-drives are piss cheap these days.

Nemesis234 on Sun Jan 23, 2011 2:21 pm
Ouch. -_-; Everytime I hear about a disk failure anywhere, I want to go out and buy yet another backup... Don't know what I'd do if I lost all my stuff...
quex on Sun Jan 30, 2011 4:52 am
I agree with some of you guys. What's done can't be undone. So let's learn from our mistakes. Smile
ihphae on Sat Feb 05, 2011 2:41 pm
Well here's a quick lesson for all the folks blaming someone other than themselves: always backup.
Of course Bondings and whoever's taking care of the server will be very very sorry, but in the end stuff like this happens for no reason really and the smart people are the ones who'll say "well, at least I have a backup".
Helios on Fri Feb 11, 2011 11:11 pm
im new here..when something like this happens ..what shall i do? is there any thing that i shall do? like upload the entire site again or something? Thanks
protosense on Sat Feb 19, 2011 11:18 am
At first, you need to create a disk image of your server and a full backup system of your server after all of your services had been deployed. Then, after the creation of the full backup you can schedule an incremental backup. Your backup copy should be on the separate location like an external hard disk or network. Your hard disk should configured to RAID (preferably hardware RAID). In anytime one of your hard disk crashed, you can restore your system in no time. May this article will help you.
jmfernandez on Tue Feb 22, 2011 12:13 pm
Can I change my account to a more stable server?
flamepjlh on Sat Feb 26, 2011 5:30 am
It's good because I haven't been around in a long time and never really did anything with my website anyway.
ProwerBot on Tue Mar 08, 2011 6:37 am
bad hope it gets fixed soon
br0909 on Wed Mar 09, 2011 9:01 pm
My luck, if I can say that, it's that I'm creating an account now ..
jovensibc on Fri Mar 11, 2011 3:56 pm
Haha that sucks, have you fixed it? it's been 3 months...
matttaylor777 on Fri Mar 18, 2011 1:10 am
haha good discussion
danielbarretto on Wed Mar 23, 2011 6:07 am
ricardocamilo on Mon Jul 18, 2011 11:57 pm
tyuwert on Fri Nov 25, 2011 10:47 am

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