what is wrong with Symantec?
theysaid "live chat":
Chat ID: 173ae9a8-1d43-4d9e-a754-afb067e09afb
Problem: I cannot clean the files infected with Trojan.Brisv.A!inf trojan. If Norton cannot disinfect the file, at least i want not to prompt me again about this virus. I have 40Gb of mp3 files on my HDD, I really need them, I don't want to delete them.
Eldho: Welcome to Symantec Support, my name is Eldho.
Eldho: Welcome to Norton Spyware & Virus Removal Service.
Is this the first time you are contacting us or do you have a Priority ID?
Mr. Cristian: hello
Mr. Cristian: first time
Mr. Cristian: I hope you are not a robot
Mr. Cristian: are you?
Eldho: May I know which country you are connected from?
Mr. Cristian: UK
Mr. Cristian: are you a robot?
Eldho: Please let me know which Symantec product you are using and its version/year.
Mr. Cristian: I'm using NAV since 2003. My kit is dated 12/20/2002, file version is 22.214.171.1245
I ALWAYS used this file, I NEVER had a problem... till today.
Eldho: May I confirm your email address as ___ and direct phone number as ___ , am I right?
Mr. Cristian: of course
Eldho: Please provide me your alternate phone number or mobile number.
Mr. Cristian: why?
Mr. Cristian: I don't have other
Eldho: It is for the Quality assurance.
Mr. Cristian: I am living in a share house
Eldho: Are you connected from the computer, which is facing this particular issue?
Mr. Cristian: i don't have other phone number
Mr. Cristian: just this mobile phone
Mr. Cristian: yes
Eldho: Thank You for your patience.
Your Priority ID is 489238027 . Please make a note of it for future reference.
Mr. Cristian: I cannot clean the files infected with Trojan.Brisv.A!inf trojan. If Norton cannot disinfect the file, at least i want not to prompt me again about this virus. I have 40Gb of mp3 files on my HDD, I really need it, I don't want to delete them.
Mr. Cristian: what sould I do with that?
Eldho: Is the system running slower than usual?
Mr. Cristian: can you read my problem sir?
Mr. Cristian: if you are not a robot, can you UNDERSTAND my problem
Mr. Cristian: I want acces to that files
Mr. Cristian: mp3
Mr. Cristian: tell me what should I do
Mr. Cristian: should I change my antivirus
Mr. Cristian: ?
Eldho: Cristian, I understand the case.You do not need to worry.We can help you remove the infections.
Mr. Cristian: I cannot play mp3s with winamp
Mr. Cristian: and this is because of NAV
Mr. Cristian: ok
Mr. Cristian: I trusted Norton since 2003
Eldho: Our expert consultants will do a complete diagnosis of your system, and troubleshoot any malware present on your computer. If required and if your system permits they can connect to your computer remotely and do all this for you directly.
Mr. Cristian: ok. what exactly do I do with that priority number?
Eldho: It is for your future references.
Mr. Cristian: what happen now? what should I do?
Mr. Cristian: are you scanning my computer now?
Eldho: Cristian, before we proceed I would like to inform you that this is a paid consultation service.
Mr. Cristian: are you a robot?
Eldho: Cristain, you are chatting to a live person.
Mr. Cristian: Eldho, what is your last name? My last name is Ciureanu
Mr. Cristian: I am now at the boiling point and you tell me a lot of nonsenses... I leaned NOTHING from this discussion....
Mr. Cristian: I have to pay for what?
I have stoped using Symantec long time ago. I had used AVG and then moved to Kaspersky. It seems great also doesnt take much resources too. Maybe download the trail version try it.