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Request still not handled

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I've had a request pending for over 72hours now. What's the deal? Is this place dead? No enough staff? I'd like to get started with PHP, but if this is the service is this poor, I will find a new host.

Request ID: Request 12797 (waiting)

http://www.frihost.com/forums/vt-51092.html
please read the stickies before making a new topic
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