Tony The Tiger
I am very annoyed with my Hewlett Packard customer service. In order to receive service you must contact them to send you a shipping carton which will at best be received overnight. Then, when you send it to them even if they receive it at 7:30 A.M. as was the case with my computer, they can not return it to you for at least one full day after fixing it because they place all serviced computers under observation for 24 hours. Thus with overnight shipping on all three legs the fastest service you can receive is four business days. I am going to switch back to Dell with my next purchase if the computers are at all similar.