| Jaan wrote: |
| I can't access my Yahoo ID
I can't remember the fake info I gave them, which I need to recover my password. I still have access to my alternate email but that doesn't do anything. Any advice? |
| Quote: |
|
Hello, Thank you for contacting Yahoo! Customer Care. Your feedback has reached an area of Customer Care dedicated to login and registration questions and problems. If you are currently able to sign in to your account but have a question specific to a particular Yahoo! service, please return to our help site at: http://help.yahoo.com and click on the appropriate Yahoo! service to get help or access a feedback form. This is an automated message that has been sent to provide you with information about the most common login and registration questions. If your answer is not included in this email, please follow the instructions at the end of this message and your request will be reviewed by a Customer Care representative. Within this email, you will find information that will help you: I. SIGN IN USING YOUR EXISTING PASSWORD II. REQUEST A NEW PASSWORD IF NECESSARY III. SEARCH FOR YOUR YAHOO! ID IV. UPDATE YOUR PASSWORD QUESTION AND SECRET ANSWER V. REMOVE YOUR YAHOO! ACCOUNT I. SIGN IN USING YOUR EXISTING PASSWORD Because your password is personal and private to your account, Yahoo! Customer Care does not have access to this information. For this reason, we are unable to verify your current password, reset your password or determine why your previous password is now invalid. However, the following are common causes of 'invalid password' errors. Please review this information prior to requesting a new password as explained below. 1. Passwords are case-sensitive, meaning that PASSWORD, PaSsWoRd, and password are not equivalent. Please keep this in mind when entering your password. If your 'Caps Lock' key is depressed or your 'Caps Lock' indicator is lit, you may be typing in all capital letters. 2. If you have recently changed your password or received a new password, please allow our system a period of 24 hours to recognize this updated login information. 3. Please note that 'Invalid ID' and 'Invalid Password' have different meanings. If you receive an 'Invalid ID' message, you have entered an ID that is not recognized on our system. Please confirm the spelling of your Yahoo! ID. II. REQUEST A NEW PASSWORD IF NECESSARY If you are unable to login to your Yahoo! account due to an 'Invalid Password' error and the information contained at http://help.yahoo.com/help/us/edit/edit-10.html does not assist you, you will need to request a new password. Please remember that Customer Care may not reset your password, remind you of your current password or provide any additional information regarding your current login problem. To request a new password: 1. Return to the Sign-in page: http://login.yahoo.com 2. Click the 'Forget your ID or password?' link 3. Confirm your identity by entering your date of birth, zip or postal code and country 4. Enter your Yahoo! ID in the 'Forgot your password?' box on the left side of the screen 5. Click the 'Get New Password' button If you would like to have your new password displayed on the screen and your account has a Password Challenge Question, please type your answer in the appropriate box and click 'Display New Password.' If your account does not contain a Challenge Question or you prefer to have your new password delivered via email, please click the 'Email New Password' button. A new password will be emailed to the alternate (non-Yahoo!) address we have on file for your account. III. SEARCH FOR YOUR YAHOO! ID To search for your Yahoo! ID: 1. Return to the Sign-in page: http://login.yahoo.com 2. Click the 'Forget your ID or password?' link 3. Confirm your identity by entering your date of birth, zip or postal code and country 4. Enter your email address in the 'Forgot your Yahoo! ID?' box on the right side of the screen 5. Click the 'Find Yahoo! ID' button The address you enter as item No. 5 must be the same address (non-Yahoo!) that you entered during registration with Yahoo!. The search results will be emailed to the same address. If you did not provide an email address or you no longer have access to the account, you will be unable to receive the search results. Please see below if you need to update this address. IV. UPDATE YOUR PASSWORD QUESTION AND SECRET ANSWER You may update your Password Challenge Question and Secret Answer only if you can provide the answer to your current question. To protect the security and privacy of Yahoo! accounts, we will provide login help only when a correct answer to your current question is provided. To update your Password Question/Secret Answer, please send the following information from the Yahoo! account for which you want the Question/Answer changed. If you do not use Yahoo! Mail, please send the information from the alternate email address currently listed on the account to: my-login-request@yahoo-inc.com and write "Re: Password Question and Secret Answer" in the Subject line. 1. Yahoo! ID 2. Date of birth (mm-dd-yyyy) 3. ZIP/Postal Code 4. Country 5. Alternate email address 6. Your current Password Question and Secret Answer 7. Your requested Password Question and Secret Answer. Please Note: The punctuation, spelling, and spacing of your new Secret Answer are very important. We will copy the Secret Answer exactly as it appears in your email. V. TO REMOVE YOUR ACCOUNT To remove your Yahoo! account, please log in to the account you wish to delete and visit: https://edit.yahoo.com/config/delete_user Read the on-screen instructions carefully, as important information regarding your request will be included. Please complete this process only if you are certain that you would like to remove your entire Yahoo! account, including any personalized features and information such as address books, emails, profiles, and messenger access. ------------------------------------------------------------------------ If you did not find your answer in this message or need further assistance, please reply to this email and provide the information requested below along with a description of the problem you're having. Without all of this information, we may be unable to process your request: 1. Yahoo! ID 2. Date of birth (mm-dd-yyyy) 3. ZIP/Postal Code 4. Country 5. Alternate (non-Yahoo!) email address that we currently list 6. Your new alternate email address, if it needs to be updated (please note that this cannot be a Yahoo! Mail address) 7. Secret Question and Answer Note: In order to ensure your email is sent to the correct department, please do not change the subject line. Doing so may delay your email from reaching a Customer Care representative. Thank you again for contacting Yahoo! Account Services. Regards, Yahoo! Account Services Customer Care |
| Code: |
| [quote][/quote] |
 |