Are you using any FTP program for uploading files to your website? You will have to create an FTP account in DirectAdmin first to be able to transfer anything. Your uploaded files have to be placed in the 'public_html' folder for public access.
I just use internet explorer, but will probably try the smartFTP. I put in the username and password when prompted, and it says "make sure you have permission".
I still cannot access the FTP function of my website. I've tried internet explorer and EasyFTP. I type my username (dwyer17) and my password. It tries to get the contents and then asks me if I'm sure I have permission to access the folder. Any ideas? Thanks.
Did you create an FTP account and give it root access to the public_html folder?
Also make sure firewalls are disabled or configured to open port 21.
Thank you. Configuring my firewall to allow port 21 has fixed my problem. Thanks much!