Which DVD-ROM are you using. Maybe it may not have an option to read DVD+DL or DVD-DL or both.
dvd+/-r: Only writable, cannot be erased.
or dvd+/-rw: Erasable, can be only multiple times.
If you can, tell us about the DVD Drive on your Notebook, and we'll see if it can read double layer or not, I've never this problem.
As Bones says, a firmware update will normally be available for this. You will need to know exactly what make and model of drive you have and obtain the correct firmware from the drive manufacturer.
Are you looking for updates for the drive or the laptop motherboard? You need one for the drive in particular.
Most probably it is a h/w issue. Can you post the exact model and make of your drive. Probably i can help better then.
Well, technically it is a software issue. Unless the drive is incapable of reading DVD-9 disks, in which case it is hardware incompatability. What you need to do is update the firmware on the drive. This is a bit of software on a chip on the drive itself. The firmware basically controls the drive and interprets the what is read by the laser before passing on to the PC. It is quite common for firmware updates to come out for optical drives to improve compatability with different media.
As you said, the trouble is with your laptop dvd device. In some laptop models, you can easily remove the dvd drive (dell laptops for example) and on the label at the top of it you can check what is the exacly model of it.
I had a problem once with an LG DVD WRITTER. It coudn't write dual layer discs (dvd-9) but when I looked for it's firmware on the internet, i saw that, altought it was sold as LG brand, it was in fact manufactured by HP and I updated it's firmware with a file downloaded from hp web site and it solved my problem.
Try removing your device and checking wich model it is and who's the real manufacturer (hp, lg, toshiba, etc)
this is a thread opened in 2006,
there shouldn't be a problem of DVD-ROM in 2010 or 2011.