I had a website hosted at your website, but due to high stress at work, didn`t have time anymore to care properly about it, so my account went in minus. I decided to restart working on it, I checked my account, I am -220 points. It is not easy and not fast to get up to 0, and I don`t want to spam to artificially increase the points. I would kindly ask if you could help in anyway, I would prefer to keep it hosted at frihost but if I have to write till I get on positive, I may need to change host as it will be the fastest way to have my website alive again.
Thanks a lot for your understanding
Thanks for your fast answer. I managed yesterday to retrieve my pass and access my control panel. If I understand correctly it should be enough to get over 0 with the Points and the website will be accessible again?
Thank you very much! It is very kind of you! I have issues with the php in fact, when I try to access my website (www.programitv.com):
Warning: require_once() [function.require-once]: open_basedir restriction in effect. File(/usr/home/programi/domains/programitv.frih.org/public_html/includes/version.php) is not within the allowed path(s): (/home/programi/:/tmp:/var/tmp:/usr/local/lib/php/) in /home/programi/domains/programitv.frih.org/public_html/includes/joomla.php on line 71
Warning: require_once(/usr/home/programi/domains/programitv.frih.org/public_html/includes/version.php) [function.require-once]: failed to open stream: Operation not permitted in /home/programi/domains/programitv.frih.org/public_html/includes/joomla.php on line 71
Fatal error: require_once() [function.require]: Failed opening required '/usr/home/programi/domains/programitv.frih.org/public_html/includes/version.php' (include_path='.:/usr/local/lib/php') in /home/programi/domains/programitv.frih.org/public_html/includes/joomla.php on line 71
I have a Joomla installed on it, did the PHP version on the server change in the meantime? Will try to check on later from home if I can find some additional info on the logs.
We switched to a new server, I guess that is causing your problem.
You seem to be using the absolute path with /usr/home . The previous server was using FreeBSD as OS and there this worked fine. Now it's Linux (CentOS) and you should use /home instead of /usr/home.
I suppose you need to remove the /usr part somewhere in the settings.
Thanks a lot, will do the change tonight at home, hopefully this will fix, as now I am at work and don`t have access to ftp or port 2222 to access the control panel.
Have a nice afternoon
Everything is working now, I have my website alive again! As you recommended the issue was the /usr in the path. Thanks one more time! Cheers