Following up from my positive DELL experiences (see other thread), I've also had a not so good experience recently with NEC.
The PC in question is running Windows XP.... and for the last 3 months there have been odd experiences....
When I power on the machine, I get a "blue screen of death". This typically happens two or three times every week. As soon as I note down the error codes, I power off the machine and power it on again and normally it boots cleanly.
Occasionally (twice in three months) the machine also crashes on shutdown.
In addition to this, the ethernet adapter on the motherboard stops working... and then comes back "later".
To me, this seems very likely to be a failure on the motherboard, but the NEC Support contacts keep insisting that Windows should be re-installed....
This gives me a problem because (a) I don't believe it will work (b) re-installing windows is a major hassle...
Firstly, the machine came to me pre-installed... and I don't have the installation media - which means I need to go back to my company support who should be able to re-install.... But, I need to back up a load of data - and I've now discovered that in addition to everything else, the DVD drive doesn't work either...
Whilst I cannot confirm that re-installing windows will not work until I do it.... it strikes me as the "typical windows support" solution of "just reboot the machine".
Anyway, this problem continues.... and I am most dissatisfied with NEC Support.
Has anyone else dealt with these people ?
Malcolm
The PC in question is running Windows XP.... and for the last 3 months there have been odd experiences....
When I power on the machine, I get a "blue screen of death". This typically happens two or three times every week. As soon as I note down the error codes, I power off the machine and power it on again and normally it boots cleanly.
Occasionally (twice in three months) the machine also crashes on shutdown.
In addition to this, the ethernet adapter on the motherboard stops working... and then comes back "later".
To me, this seems very likely to be a failure on the motherboard, but the NEC Support contacts keep insisting that Windows should be re-installed....
This gives me a problem because (a) I don't believe it will work (b) re-installing windows is a major hassle...
Firstly, the machine came to me pre-installed... and I don't have the installation media - which means I need to go back to my company support who should be able to re-install.... But, I need to back up a load of data - and I've now discovered that in addition to everything else, the DVD drive doesn't work either...
Whilst I cannot confirm that re-installing windows will not work until I do it.... it strikes me as the "typical windows support" solution of "just reboot the machine".
Anyway, this problem continues.... and I am most dissatisfied with NEC Support.
Has anyone else dealt with these people ?
Malcolm
