Okay i figured i should post this story in this section cuz it's related to dell tech support 
Okay, so yesterday, i call up dell about my hardrive which is failing. Prior to calling, i ran diagnostics, i had a ticking noise coming from my hardrive, windows failed to load, and finally i wiped all partitions and re-installed windows and it booted. But It was still failing of course, although i DID have limited functionality within windows xp, but it would lock up if i tried to install something, and file copying failed half the time.
So anyways i call up dell yesterday, they forward my call to tech support.
So this guy comes on i explain my situation, and he asks me for my name and email etc etc.
So then he asks me to run diagnostics, so i run it, even though i knew an error would come up.
So i give him the error code. Next he tells me to go find my Dell Drivers and Utilities CD, so after sorting through about 600 cd's (literally, no joke) i found my Drivers and Utilities cd. So now he wants me to run the diagnostics that is on the cd.
I ran the diagnostic on the cd, and it finally finishes with an error.
So i give him THIS error code, and next he tells me to go and find my windows xp installation disc.
I had no clue where it was, and i went through ALL my cd's again. Finally i go to my desk where under a stack of papers i find the cd.
So he wants me to do a fresh install of WinXP.. he told me to wipe any partitions so theres only one, and then do the Full format (not the quick one)
Now he tells me it will take about an hour, and he gave me a Case Number and he said to call dell back in an hour.
So i leave my laptop on my desk whilst doing things on my pc. It was at 7% formatted , then finally goes to 8%... Then for the remainder of the hour it was stuck at 8% formatted.
After the hour was up i call dell back up. After listening to elevator music for 8 mins i finally get someone to talk to. So i gave her my Case Number.
The thing that i found funny, was that she never asked about the installation, the first thing she says is "so we're going to replace that hardrive and ship a new one to you"
Which i found funny because why would they even bother to ask me to install winxp again if they're just gonna tell me to replace it when i call back? lol
So then i had to take out my hardrive and read her the serial number on it.
I should be getting my new hardrive anytime soon i hope but the point i was trying to get across i guess, is that dell tech support treats you as if you have NO KNOWLEDGE of computers at all or something. Which is kind of annoying, because not everyone is computer illiterate.
But overall that whole process took me from..
4:00 pm when i got home from school, til 5:00 pm, which was the first phone call, then i had to wait til 6:00, and then about another 45 mins with the second person.
Anywho, just thought i'd post this lil story
Okay, so yesterday, i call up dell about my hardrive which is failing. Prior to calling, i ran diagnostics, i had a ticking noise coming from my hardrive, windows failed to load, and finally i wiped all partitions and re-installed windows and it booted. But It was still failing of course, although i DID have limited functionality within windows xp, but it would lock up if i tried to install something, and file copying failed half the time.
So anyways i call up dell yesterday, they forward my call to tech support.
So this guy comes on i explain my situation, and he asks me for my name and email etc etc.
So then he asks me to run diagnostics, so i run it, even though i knew an error would come up.
So i give him the error code. Next he tells me to go find my Dell Drivers and Utilities CD, so after sorting through about 600 cd's (literally, no joke) i found my Drivers and Utilities cd. So now he wants me to run the diagnostics that is on the cd.
I ran the diagnostic on the cd, and it finally finishes with an error.
So i give him THIS error code, and next he tells me to go and find my windows xp installation disc.
I had no clue where it was, and i went through ALL my cd's again. Finally i go to my desk where under a stack of papers i find the cd.
So he wants me to do a fresh install of WinXP.. he told me to wipe any partitions so theres only one, and then do the Full format (not the quick one)
Now he tells me it will take about an hour, and he gave me a Case Number and he said to call dell back in an hour.
So i leave my laptop on my desk whilst doing things on my pc. It was at 7% formatted , then finally goes to 8%... Then for the remainder of the hour it was stuck at 8% formatted.
After the hour was up i call dell back up. After listening to elevator music for 8 mins i finally get someone to talk to. So i gave her my Case Number.
The thing that i found funny, was that she never asked about the installation, the first thing she says is "so we're going to replace that hardrive and ship a new one to you"
Which i found funny because why would they even bother to ask me to install winxp again if they're just gonna tell me to replace it when i call back? lol
So then i had to take out my hardrive and read her the serial number on it.
I should be getting my new hardrive anytime soon i hope but the point i was trying to get across i guess, is that dell tech support treats you as if you have NO KNOWLEDGE of computers at all or something. Which is kind of annoying, because not everyone is computer illiterate.
But overall that whole process took me from..
4:00 pm when i got home from school, til 5:00 pm, which was the first phone call, then i had to wait til 6:00, and then about another 45 mins with the second person.
Anywho, just thought i'd post this lil story
